Invoices and receipts

We do not take payment through open checkout on this website. Once we have both signed a statement of work, we bill by email invoice; in-person work can also be paid on the day. See the payment policy for full details.

Invoices

When a deposit, milestone, or balance is due, we email an invoice to the address we have on file for you. It includes the amount due, the payment window, how to pay, and — where offered — a secure SumUp card payment link.

You can also view and download all of your invoices by logging in to the client portal.

Our usual payment window is 28 days, but it varies with the type of work. The invoice shows the date that applies to you.

Check spam for messages from info@jbrownonline.com or J Brown Online Ltd.

How to pay

Bank transfer (BACS): preferred, as it is the fastest. Use the details on your invoice and the invoice number as the reference.

Card: credit or debit card through the secure SumUp payment link sent with your invoice.

In person: credit or debit card, or cash for modest amounts.

Bank details are only on your invoice — never published on this website. If you need a copy, log in to the client portal or email info@jbrownonline.com.

No public checkout

Indicative pricing and quote ranges on this site are not offers to buy. Do not send money until we have both signed a statement of work and you have received an invoice.

Read payment policy

Client login

View every invoice, payment, and your outstanding balance in the client portal. Changed your email, or never received a login? Email info@jbrownonline.com and we will update it for you.

Need help with an invoice we sent?

Reply to the invoice email or write to info@jbrownonline.com with the invoice number. Do not use a different payment method unless we agree in writing.