Trading details. J Brown Online Ltd is a private limited company registered in England and Wales. Company number 17394642. Contact: info@jbrownonline.com.
1. Agreement
Each project is set out in a formal statement of work (SOW), signed by both you and J Brown Online Ltd. By signing a SOW, you agree to these Terms. No money changes hands, and no deposit or invoice is payable, until the SOW has been signed by both parties. The SOW sits alongside these Terms and prevails if there is a conflict on scope, price, payment, or timeline.
2. Quotes and estimates
Quotes from the website quote calculator and pricing shown on this site are indicative only and are not an offer to buy. The SOW will state the scope, fee, payment schedule, and approximate timeline. Work starts after the SOW is signed and any agreed deposit is received using the payment method set out for that engagement. This website has no public checkout.
3. Scope and changes
The signed SOW defines what is included. Either party can request changes to the SOW. Changes or additions outside the agreed scope may affect price and timeline, and are agreed in writing by both parties before extra work is carried out where practical.
4. Your responsibilities
- Provide content, branding assets, and feedback in a reasonable time.
- Ensure you have rights to materials you supply (text, images, logos, trademarks).
- Review staged work and raise issues promptly.
- Arrange domain, hosting, and third party accounts unless we have agreed to handle them.
5. Fees and payment
Fees are in GBP unless stated otherwise. Typical projects use a deposit before work begins, with the balance due before launch or on an agreed milestone schedule.
No public checkout. Indicative pricing and quote ranges on this website are not offers to buy and do not create a payment obligation. We do not accept deposits or other payment through open checkout on this website. Payment is only authorised after the SOW (including scope, fees, and payment schedule) has been signed by both parties. We email a PDF invoice from info@jbrownonline.com with payment terms. You may pay by bank transfer (BACS), which is our preferred and fastest method, by bank through a GoCardless pay by bank link where your invoice includes one, or by credit or debit card through a secure SumUp payment link. If we meet in person, we also accept credit or debit card, and cash for modest amounts. Payment against an indicative estimate, or by any other method we have not specified for that engagement, is not accepted as starting work and may be refunded.
Recurring payments. All recurring charges, such as hosting, maintenance, and monthly or annual plans, are collected by Direct Debit through GoCardless once you have set up a Direct Debit mandate. GoCardless emails you before each payment with the amount and date, and payments are covered by the Direct Debit Guarantee. You can cancel a Direct Debit at any time through your bank, but charges already due under the SOW remain payable.
Payment window. Our usual payment window is 28 days from the invoice date. This is a guide and not a fixed term: the window for each engagement depends on the type of work and is stated on the SOW and invoice, which take precedence.
Late invoices may pause work. Hosting, domain registration, stock assets, paid plugins, and third party services are usually charged separately unless the SOW says otherwise.
6. Timelines
Timelines are estimates based on timely feedback and supply of content. Delays on either side can shift delivery dates. Rush work, if offered, may carry an uplift as indicated in the SOW.
7. Intellectual property
Until invoices for the project are paid in full, we retain ownership of original design and code we produce. On full payment, you receive a licence to use the delivered website for your business. We may reuse general know how, patterns that are not client specific, and tools. Third party themes, libraries, fonts, and stock assets remain under their own licences.
8. Portfolio use
Unless you ask us in writing not to, we may show the project in our portfolio and social channels, including screenshots and a short description.
9. Warranties and support
We deliver work with reasonable care and skill. After launch, minor bug fixes related to the agreed scope are usually covered for a short warranty window stated in the SOW (often 14 to 30 days). Ongoing maintenance, content updates, hosting issues outside our control, or new features are separate and chargeable unless covered by a support agreement.
10. Liability
We are not liable for indirect or consequential loss, lost profits, or loss of data to the fullest extent permitted by law. Our total liability for a project is limited to the fees you paid us for that project. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited under UK law.
11. Cancellation
If you cancel after work has started, you remain responsible for work completed and costs incurred to that point. Deposits are generally not refundable once work has begun, except where required by law or where we agree otherwise in writing.
12. Third party services
Sites may depend on hosts, DNS, email providers, form services, analytics, or payment processors. Their uptime, pricing, and policies are outside our control. We will help you choose sensible options when that is part of the engagement.
Where a SOW includes business email, we configure mailboxes and related DNS (MX and sender authentication where agreed) with a provider of your choice or one we recommend. Provider fees, storage limits, and mailbox renewals are yours unless the SOW says otherwise. You are responsible for how the mailboxes are used and for keeping login details secure.
Where a SOW includes marketing email setup, we configure sending (including DNS records such as SPF, DKIM, and DMARC where agreed), a mailing-tool account in your name, and related site forms or templates. You remain the controller of your mailing list. You are responsible for lawful use under UK GDPR and PECR, including consent, unsubscribes, and what you send. We do not write ongoing newsletters unless a SOW says otherwise. Optional campaign sends are only when you supply the copy. We will not send unsolicited bulk email on your behalf.
Where a SOW includes Google Business Profile setup, we help claim or create the profile and set categories, address, hours, and description to match the agreed site and NAP. You keep the Google account. Google’s policies, verification rules, and ranking are outside our control. Ongoing posts, review replies, and profile changes after handoff are yours unless a later SOW says otherwise.
13. Acceptable use
We may decline or stop work that involves unlawful content, clear infringement, or material that we reasonably believe could harm others or our reputation.
14. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers may rely on mandatory local protections where applicable.
15. Updates
We may update these Terms from time to time. The version in force for a project is the one linked or attached when you sign the SOW, unless we both agree otherwise.
16. Contact
Questions about these Terms: info@jbrownonline.com.